Optimization Suggestions for Shandong Province's Digital Government Public Service Platform

Hehang Yin

doi:10.71222/zc9xhx54

Authors

Hehang Yin Emilio Aguinaldo College, Manila, Philippines Author

DOI:

https://doi.org/10.71222/zc9xhx54

Keywords:

optimization digital government, public service platform, optimization strategies, service efficiency

Abstract

This study examines the performance of Shandong Province's Digital Government Public Service Platform and proposes targeted optimization strategies based on survey data from 300 users. The findings indicate moderate satisfaction, with process efficiency and system stability performing better than data sharing and personalization. No significant differences were observed across demographic variables, demonstrating a consistent and inclusive user experience. Correlation analysis shows that improved usability, stability, and cross-department integration are associated with fewer reported issues. Overall, the platform is functional and widely accessible but still requires enhancements in intelligent service response, unified data sharing, interface usability, and feedback mechanisms. Strengthening interoperability and user-centered design will support the development of a more efficient, responsive, and citizen-oriented digital governance model in Shandong Province.

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