CHEN, Anyi. Research on the Demand Hierarchy of E-Commerce Products Based on Text Mining and the IPA-KANO Model. Pinnacle Academic Press Proceedings Series, [S. l.], v. 2, p. 153–159, 2025. Disponível em: https://pinnaclepubs.com/index.php/PAPPS/article/view/140. Acesso em: 9 may. 2026.